Terms of Service

Terms of Service Agreement

These Terms of Service ("Terms") govern your use of Mlinzi Intelligence Limited's fraud detection platform, website, and related services ("Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

2. Service Description

Mlinzi Intelligence provides fraud detection and prevention services including:

• Real-time transaction monitoring and analysis
• Fraud detection algorithms and machine learning models
• Investigation tools and case management systems
• Reporting and analytics dashboards
• Consulting and advisory services

3. Early Access Program

Our platform is currently in beta testing phase. Early Access Program participants receive:

• Access to pilot features and capabilities
• Direct collaboration with our founding team
• Opportunity to influence platform roadmap and features
• Priority support and onboarding assistance
• Preferential pricing when services become generally available

4. User Accounts and Responsibilities

4.1 Account Creation

To access our Services, you must:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access

4.2 Acceptable Use

You agree to use our Services only for lawful purposes and in compliance with:

• These Terms of Service
• All applicable laws and regulations
• Our Privacy Policy
• Industry best practices for data security

4.3 Prohibited Activities

You may not:

• Use our Services to violate any laws or regulations
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our Services
• Use our Services to develop competing products
• Share access credentials with unauthorized parties

5. Data and Privacy

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection, use, and sharing of information as described in our Privacy Policy.

6. Service Level and Availability

While we strive to provide reliable Services, as an early-stage startup, we cannot guarantee 100% uptime. We are committed to:

• Transparent communication about service interruptions
• Prompt resolution of technical issues
• Continuous improvement of our platform reliability
• Regular maintenance windows with advance notice

7. Intellectual Property

7.1 Our Rights

All intellectual property rights in our Services, including software, algorithms, documentation, and content, remain our exclusive property or that of our licensors.

7.2 Your Data

You retain ownership of all data you provide to us. You grant us a limited license to use your data solely for the purpose of providing our Services.

8. Payment Terms

Early Access Program participants may receive Services at no cost or at reduced rates during the beta period. General availability pricing and payment terms will be established and communicated before the conclusion of the early access period.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MLINZI INTELLIGENCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

10. Disclaimers

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Indemnification

You agree to indemnify and hold harmless Mlinzi Intelligence from any claims, damages, or expenses arising from your use of our Services or violation of these Terms.

12. Termination

Either party may terminate access to our Services at any time with reasonable notice. We may suspend or terminate your access immediately for violations of these Terms.

13. Governing Law

These Terms are governed by the laws of Kenya. Any disputes will be resolved in the courts of Kenya.

14. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes at least 30 days in advance via email or through our Services.

15. Contact Information